With the average auto loan term at 69 months for new vehicles and 65 months for used vehicles, auto finance collection strategies may be as important as ever. And even with longer loan terms, car buyers are falling behind in their payments. As reported earlier this year, there were more than 7 million Americans with auto loans that were 90 or more days delinquent at the end of 2018. Loan payment collection is the top concern of most auto finance companies.  

Below are 5 strategies that auto finance companies can use to improve collection of payments.

 

1. Utilize Data

Data may be the single biggest tool that finance companies have to improve payment collection rates. When a potential customer signs up for a loan, make sure your business has a standardized process in place to gather the necessary personal information you need from them and to verify that the information is valid and up-to-date. Many third-party loan software systems have integrations that can provide additional checks or verification of the loan applicant’s personal data. If you’re using GPS technology to help secure the asset, incorporate the data you receive into your analysis to segment accounts that may have missed payments or are late. Eventually, you’ll want to use all the data at your disposal to find accounts that need help before they become delinquent.

 

2. Utilize Technology

As with nearly every industry, technology is making auto finance collection easier. If you work for one of these companies, it’s important that you are continually evaluating new technology tools that can make collections process go more smoothly. We recommend using technology to automate processes where possible. This can not only free up your employees to take on more accounts, but also help keep things consistent and standardized, a key component of staying compliant with the law. Payment notifications are a perfect example. Using a payment notification technology can ensure your communication with customers is not only compliant but also consistent. GPS is another example of technology that can help improve collections.  We recommend choosing an automotive GPS provider that has the data and analytics built into their technology platform that will allow you to identify accounts that may be troublesome before they become delinquent. 

 

3. Be Proactive

While it may seem obvious to anyone who’s ever worked in higher risk auto loans, don’t wait for the consumer to become delinquent before intervening. Typically, there are warning signs that a consumer may be having trouble making their payments. Late or partial payments, or changes in a customer’s communication frequency could be early warning signs.  The best way to reduce risk in this type of situation is to be proactive and get in contact with the customer in order to get an understanding of what is going on. Once you know what the problem is you can develop a strategy and take the appropriate action to get them back on track.

 

4. Use a More Human Approach

With all the technology and automation available to finance companies, human interaction and the use of a more personal approach to collection is often lost. Consumers can easily ignore phone calls, text, and emails from overly aggressive or harsh collection agents. Trying to use a more human approach and treating customers with compassion and respect will often result in better payment collection rates and less hostility and resentment between your business and its customers.

 

5. Make Sure Your Staff is Properly Trained

Making sure your staff has comprehensive and ongoing training in the latest collections tools and technology is one of the most effective auto finance collection strategies. Does everyone in your organization know how to access and use all the analytics tools available to them? Are they leveraging all of the GPS provider data and other technology in their workflow? Are your staff familiar with the compliance procedures? We recommend setting up periodic trainings, perhaps quarterly, as a refresher for the staff to go over existing policies and procedures and introduce new technology features or processes. Ensuring that your staff is properly trained will reduce issues and improve collections and profits.

 

As the size and length of auto loans continues to increase collections will become more challenging than ever.  While this certainly puts pressure on consumers, it also creates challenges for finance companies and credit unions. Having a strategy in place can help your business reduce delinquent payments and ensure more loans get paid on time.

 

PassTime offers GPS technology solutions that help auto finance companies and credit unions improve collections rates. Learn how we can help your business.  

For used car and BHPH (Buy Here Pay Here) dealers and others in the subprime auto finance space, the use of GPS tracking devices has been around for decades. Like most technology, GPS tracking prices have come down significantly over the years. 

 

Prices that were in the $300-$500 per device range ten years ago, are now often between $100-$200 or even lower, depending upon functionality and quality of the devices.

 

In addition to the hardware cost, there is typically a service or airtime package that is associated with the device that includes the wireless service with the carrier that allows the device to communicate as well as access to a device management portal and any available mobile apps. Often, the service package is bundled with the hardware upfront and simply needs to be renewed after the initial period is up.

 

While many BHPH and used car dealers choose providers based upon the quality and features of their GPS tracking systems, price is nearly always a significant factor when selecting a solution. 

 

And while hardware and service package pricing are pretty straightforward, there is a cost that is often overlooked: installation.

 

Depending upon what type of business you are in, you may or may not have employees onsite that can install a GPS device. For BHPH dealers, most have service technicians that are able to install devices – for a price. Whether paying the service department directly or simply accounting for the time it takes to install a GPS device, the cost of installation is often overlooked when evaluating GPS products and providers.

 

PassTime’s revolutionary GPS solution, Encore, is changing pricing perceptions in the industry for BHPH dealers and subprime auto finance companies. Encore is wireless (as in no wires), self-powered through an advanced lithium metal battery and requires no installation.

 

Because the device does not need vehicle power to operate, there is no need to cut vehicle wires, splice, crimp, solder, tape and all the other aspects that typically go in to installing a GPS device. Encore’s portability allows it to be placed in the vehicle under the seat, in a headrest, or many other locations within minutes.

 

And while the battery-power aspect of Encore makes it simple and quick to use – it can create instant savings by eliminating the need to pay an in-house or third-party installer. By removing the installation cost associated with GPS tracking devices, Encore may result in savings of up to $50-$100 per vehicle.

 

As a self-powered GPS device that does not require installation, Encore is helping dealers and lenders save money and is changing price perceptions for BHPH dealers and subprime auto finance companies.  The often-overlooked cost of installing a GPS device is turning into real savings with Encore.

For PassTime, compliance has always been an important part of our business.  From its early days to today, the company has worked diligently to educate national and local government regulators, consumer advocates, dealers, finance companies and consumers on the functionality and consumer benefits of GPS and Payment Assurance devices.

 

PassTime, an industry leader in GPS Tracking and Automated Technology Solutions, began marketing the first industry Payment Assurance technology in 1997.  At that time, 70-80% of the market was held by two payment assurance device companies, PassTime and On-Time.  Within a year, PassTime began working on the industry’s first Payment Assurance consumer disclosures, in late 1998.

 

PassTime, an industry leader in device compliance and device disclosure, has teamed with Hudson Cook, one of the nation’s most highly regarded law practices in the area of consumer financial services law, to create the first available training in payment assurance and GPS device compliance.

 

PassTime has a full time compliance officer and CFPB Service Provider documentation. The April 2013 CFPB bulletin reiterated the Bureau’s expectation that supervised financial institutions have an effective process for managing the risks of service provider relationships.

 

PassTime strives to ensure corporate wide compliance with new and emerging State, Federal Laws and Regulations.  IT compliance is also an integral part of PassTime’s implementation of best computing and management practices.

GPS Device Best Practices: The Do’s & Don’t’s 

The Do’s: 

  • Do have written policies and procedures for the use of the devices, including (but not limited to) the bullet points listed below.
  • Do fully disclose to the customer that the device is on the vehicle as a condition of financing, how the device works, and optional emergency procedures.
  • Do give written disclosure to the End User Consumer of a SID/GPS device being installed on the vehicle and used as a condition of the extension of credit under the RISC.
  • Do have written disclosures that include language outlining the fact that the device is installed on the vehicle, how it operates and will be used, and both the End User Consumer’s and finance company’s/dealer’s/device owner’s respective obligations related to the device.
  • Do have the consumer sign the disclosure.
  • Do track complaints and complaint resolution related to the devices.
  • Do use trained and/or certified in-house, third-party, or vendor supplied installers. 

The Don’t’s:

  • Don’t pass the cost of the devices, airtime or installation along to the consumer whose cars are to be equipped with the GPS or Payment Reminder devices associated to the RISC.
  • Don’t discriminate in any way who you require to have a device and who you don’t, as this may violate federal or state anti-discrimination laws.
  • Don’t disable a consumer’s vehicle without giving prior warning, if possible (prior warning is mandatory in California).
  • Don’t leave the vehicle disabled after a debtor makes an appropriate payment. Re-enable the vehicle as soon as possible.
  • Don’t use the GPS tracking functionality for any improper purpose.

Completely self-powered, slim design brings simplicity to vehicle asset management.

PassTime®, a leading provider of GPS Solutions announced today the launch of Encore™, an exciting and revolutionary wireless GPS device.

Encore, with its vast array of cutting-edge technologies, delivers the performance, features and extensive battery life demanded by the asset protection industry in an incredibly small size. Eliminating the need to cut vehicle wires or the professional installation services needed for tapping into vehicle power, Encore’s small form factor and wire-free GPS solution allows it to be placed in a vehicle in minutes, in a variety of locations, while still being easily moved when needed.

Encore will complement PassTime’s already extensive line-up of patented and industry recognized GPS solutions serving auto dealers, auto finance companies and fleets across the country and can serve new markets where traditional device installation has been a barrier.

“Encore is truly a revolutionary product that we think is going to change the industry. Its wireless design that eliminates the need for a professional installation can significantly reduce logistical challenges and overall cost of the solution,” stated Chris Macheca, president & COO for PassTime. “The features, performance, and size of Encore are a feat of engineering and technology.”

With advanced lithium metal battery technology, Cat-M1 LTE connectivity and a suite of components selected for extremely low power consumption, Encore can achieve several years of battery life in an extremely compact design. Various power modes will allow customers to choose the features and reporting frequency they desire while balancing the battery life options that meet their business objectives.

Encore has completed extensive testing and is available now, on the AT&T network.

For more information visit the Encore page, or contact PassTime at 877-727-7846 or info@passtimegps.com.

 

About PassTime
PassTime is a leading provider of GPS Solutions and has been in business for more than 25 years. PassTime’s GPS telematics products help connect vehicles and protect assets for multiple sectors of the automotive and powersports industries including auto dealers, auto finance companies, fleet transportation providers and consumers. The company prides itself on high-quality, reliable products and unmatched customer support.

PassTime® will add connectivity from AT&T’s LTE-M network to its family of GPS products and solutions for automotive asset management services. This will enhance asset tracking, dealer management and asset recovery services for PassTime’s customers.

PassTime provides a suite of asset management products and solutions in the automotive and powersports industries including auto dealers, auto finance companies, fleet transportation providers and consumers. Adding AT&T LTE-M connectivity will help these customers connect to their assets reliably and in more places throughout AT&T’s LTE-M coverage area.

“PassTime is excited to provide our customers with the broad reach and connectivity solutions through the AT&T network,” said Chris Macheca, president and chief operating officer of PassTime. “For over 25 years, PassTime has worked hard to provide the best products and services to our customers. AT&T’s extensive coverage and reliable, cost-effective network solutions will help us grow our business and customer satisfaction.”

“We’re pleased to provide connectivity for PassTime’s GPS solutions,” said Joe Mosele, vice president, IoT Solutions, AT&T. “This is an ideal use case for LTE-M. The LTE-M network is designed specifically for the IoT and enables lower costs, compact modules, reduced power consumption and the ability to connect in hard-to-reach locations with carrier-grade security.”

For more information, please contact PassTime at 877-727-7846 or info@passtimegps.com.

About PassTime
PassTime is a leading provider of GPS Solutions and has been in business for more than 25 years. PassTime’s GPS telematics products help connect vehicles and protect assets for multiple sectors of the automotive and powersports industries including auto dealers, auto finance companies, fleet transportation providers and consumers. The company prides itself on high-quality, reliable products and unmatched customer support.

GT4S-R2-66-2
Photo: Brian Cleary/SRO

TRG, sponsored by PassTime, continues its successful season last weekend at the Canadian Tire Motorsports Park GT4 America Sprint races.

TRG Win Spencer Pumpelly CTMP

TRG driver, Spencer Pumpelly pulled off a tough battle to take the first place win in race 2, after he came in second place in race one.  Driving the No. 66 Porsche 718 Cayman GT4 Clubsport, he remained in front for the entire race on Sunday afternoon.

With the win, Pumpelly took the GT4 America Sprint Points Lead.

In the SprintX races, Sean Gibbons and Derek DeBoer in the #17 car, finished on the podium in both races, notching 3rd place trophies in both.  Sean now also sits atop the championship drivers lead in the SprintX East GT4 championship points battle as well.

FinTech Application Optimal For Dealers Using PassTime’s GPS Products

Today PassTime and BlytzPay® announced an integration partnership between the companies. PassTime—a solutions company that provides high-quality automotive GPS devices to new and used car dealers, finance companies, fleet, and powersports dealers—and BlytzPay—a mobile, text payment solution which allows customers to communicate and pay via text—will be able to offer integrated solutions to dealers and finance companies.

With integrated functionality, BlytzPay’s technology can target an ideal industry for adoption. PassTime customers will be able to provide early warning notifications to mitigate delinquent payments and keep cars on the road.

PassTime, which has been in business for more than 25 years, provides GPS Solutions for customers to connect their vehicles and protect their assets. The company prides itself on providing high-quality and reliable products, along with unmatched 24/7 live customer care for its customers and consumers.

“We are very excited about partnering with BlytzPay. The technology is innovative and will be a complementary add for our auto dealers and finance company customers as a valuable communication and payment tool,” said Chris Macheca, president and COO at PassTime. “The ability to expedite payments, and with a timely cash option, allow our customers to offer a billing service consumers can utilize anytime, anywhere.”

BlytzPay provides a financial solution for customers to pay for their cars with payment methods that are convenient to them. BlytPay provides its users convenience without driving back to the dealership, finding an ATM, paying high fees at a cash loan store, or loading a pre-paid debit card, all of which are common hurdles within the auto financing industry.  With multiple ways to pay, including a cash option, which is an accommodation that benefits both dealer and driver, customers are able to avoid delinquency and keep cars on the road.

“From BlytzPay’s inception, we knew the advantages, convenience, and serviceability of our technology would transform payments, particularly within the auto industry. We have seen the difference a mobile point of sale solution makes in the hands of dealers trying to collect from often hard to reach customers in a timely way” said Robyn Burkinshaw, BlytzPay Chief Executive Officer.  “The PassTime/BlytzPay partnership is a significant step toward creating efficiencies, connection, and inclusion for dealers and their customers.”

The BlytzPay integration with PassTime will allow auto dealers and finance companies to include payment versatility to consumers in conjunction with the use of PassTime’s GPS and automated collection technologies. The integration could also tap into DMS (dealer management systems) to provide customers even more options in managing payments, inventory, and their GPS devices.

About Blytz
Blytz is a convenient payment platform allowing companies to directly interact with their customers utilizing the latest mobile technology.  The Blytz SaaS (Software As A Service) simplifies an outmoded bill pay structure, allowing customers to click and pay via SMS interaction. Text. Pay. Done. The wallet technology is an instantaneous way to engender consumer approval and engagement. For more information, visit www.blytzpay.com or call 855-259-8900.

About PassTime
PassTime is a leading provider of GPS Solutions and has been in business for more than 25 years. PassTime’s GPS telematics products help connect vehicles and protect assets for multiple sectors of the automotive and powersports industries including auto dealers, auto finance companies, fleet transportation providers and consumers. The company prides itself on high-quality, reliable products and unmatched customer support.  For more information please contact PassTime at 877-727-7846 or media@passtimegps.com

Elite 6 Logo PassTime GPS Solutions

Elite 6 is PassTime’s latest version of the award-winning Elite platform of GPS Solutions. The most advanced GPS tracking device in the PassTime lineup, Elite 6 has the most flexible installation options of any of our devices.

 

Elite 6 Features:

Our Most Flexible GPS Installation Ever

Choose from a normally open or normally closed relay configuration – or use even more advanced installation options for specific vehicles.

Advanced Override Features

No remotes needed for Override Commands with Elite 6. Consumers can utilize the Override App on their mobile phone or the starting sequence to use an Override Command + No disablement without wireless coverage feature!

20%* Smaller Size

Smaller overall unit size makes handling even easier. *Compared to the Elite 5 and wiring harness.

Ultra Fast 4G LTE Network

Elite 6 runs on Verizon Wireless or AT&T’s 4G LTE network in the United States and in Canada, Elite 6 is leveraging Rogers Wireless, Canada’s most trusted wireless network.

 

Elite Gives You:

What’s New with Elite 6?

If you’ve used a previous version of Elite, you’ll notice a few things are different with the Elite 6.  First, Elite 6 has an all new design, made specifically to give customers multiple options for installation. With so many vehicle configurations and installation preferences, Elite 6 should make installation on just about any vehicle possible.

 

Changes You’ll See with Elite 6:

No More Wiring Harness

If you’ve purchased a previous version of PassTime Elite, the first change you may notice is there is no longer a wiring harness.  Elite 6 connection wires are mounted directly to the device for a stronger connection, eliminating a failure point of the connector itself.

Different Color Wires (and more of them!)

To accommodate the various installation options available on Elite 6, we’ve added some additional wires to the device – which you may or may not use in your installation.

No More Remote

Elite 6 has been designed without the need for a remote control for the consumer. The functionality of the remote is now available in the PassTime Override App. Additionally, consumer can utilize the starting sequence to initiate a disable Override for their vehicle.

Advanced Override Features

Consumers now have three options to initiate an Override Command:

    1. Vehicle Starting Sequence: Insert key in ignition. Turn key to the “ON” position, then back to the “OFF” position 5 consecutive times within 30 seconds to initiate override command.
    2. Use PassTime Override Mobile App: with the app installed on your smart phone, use instructions in app to request an Override Command. Available for iPhone & Android. Get the Override App Here
    3. Call PassTime 24/7 Support and request an available Override Command.

Additionally, Elite 6 has a Safe Disablement feature which prevents the disablement of a vehicle without wireless coverage in the area.  This helps prevent consumers from being stranded in an area where the device cannot communicate.

Multiple Installation Configurations

Elite 6 is our most flexible device ever when it comes to installations. See the Elite 6 Install Guide for our most common configurations and pick the one that’s right for you, every time.

 

Installation Choices Like Never Before

With the Elite 6, you now have multiple installation options to fit just about every vehicle and preference. For the full Elite 6 Installation Guide, Login to your OASIS account. The guide will walk you through the most common ways to install the Elite 6 as well as all the options available. Find out which configuration works best for you!

 

Want more information on Elite 6?
Contact your sales rep or call us toll free at 1-800-828-1564

Elite 6 GPS Solution 4G LTE Flexible GPS Installation

LITTLETON, Colorado—October 9, 2018—PassTime®, a leading provider of GPS Solutions announced today the ELITE® 6 device, the next generation of its award-winning Elite line of GPS devices. The company provides quality GPS tracking solutions to new and used car dealers, finance companies, fleet and powersports dealers.

PassTime’s Elite 6 offers the most versatile and advanced installation capabilities of any product in its history.  With a unique, installer-configurable starter-interrupt setup option, installers can now easily integrate Elite 6 into a much broader selection of vehicles than ever before. The highly flexible setup configurations also allow Elite 6 to more easily address the challenges posed by newer ignition technologies found in push-button start vehicles as well as many advanced stop/start engine systems.

“As automotive technology continues to advance, GPS solutions need to be flexible in the way they can be installed in a vehicle.  Over the last several years, the automotive industry has seen vehicle ignition systems evolve far more rapidly than ever before.  Quite frankly, any GPS provider that isn’t innovating in this area is falling behind,” said Todd Goodnight, PassTime’s Executive Vice President of Product Management.

Elite 6 also features LTE communications for superior network longevity as well as a discrete, precision GPS system for enhanced location pinpointing.  In addition to the advancements in installation flexibility, Elite 6 also boasts a 20% size reduction making installation easier than ever before. Further, Elite 6 contains advanced self-override features which give consumers multiple options, including a mobile app, to utilize disable override commands.

Elite 6 will begin shipping to PassTime customers in early November.

PassTime will be a sponsor and exhibitor at NABD 2018 – The Buy Here Pay Here Subprime Conference October 8-10 at the MGM Grand in Las Vegas.  If you are attending, we would love to meet with you.  Come by booth #201 to find out what PassTime is up to.

 

Come See PassTime at Booth #201 at the NABD Annual Conference!

Did you catch our announcement about Encore  – the revolutionary, self-powered GPS device? Stop by the booth – We’d love to tell you about it!

 

So, what’s the NABD Conference?

Specifically catered to the Buy Here Pay Here and subprime finance markets, the NABD conference is where industry leaders come to share ideas and best practices. Join educational sessions for the newest ideas in the industry and the exhibitor floor for everything you need to support your business.

Want more info or need to register for NABD? Click here.