PassTime GPS Mobile Asset Tracking Solutions
PassTime GPS Mobile Asset Tracking Solutions

Is Exceptional Customer Service Included with Your GPS Solutions Provider?

February 26, 2021

Value has a greater return than cost. In fact, true value sits at the intersection of your time, energy and money. What’s the secret to true value? Exceptional customer service. And it should come standard as part of your GPS tracking devices. But the question is, are you getting the best customer service with your vehicle GPS tracking devices?

Defining Exceptional

As much as words help us communicate, they remain open to interpretation. Especially when it comes to something as subjective as customer service. Not sure what separates good, great and exceptional customer service? Read all about it in these articles: here, here and here. But let’s talk specifics for GPS tracking devices. Here’s what exceptional customer service means to PassTime.

24/7/365 support

It’d be nice if surprises with GPS vehicle tracking only occurred during normal business hours. But the reality is, they rarely do. That’s why 24/7/365 live support, from one human to another, is so important. No filling out tickets. No twiddling your thumbs waiting to hear back. Just immediate help when you need it most from a U.S.-based customer service representative. Your GPS solutions provider should understand what’s at stake when things go wrong and share your sense of urgency. They should want to find solutions as quickly and accurately as you do.  Because they’re your partner. Day or night. Weekday or weekend. Holiday or every day. You want a vendor who is in this with you and providing top-notch service, especially when there’s a bump in the road.

Multi-tiered support structure

Your vehicle tracking vendor’s customer service support system should have multiple tiers: the account manager, client service manager and 24/7 call support. This structured team can not only help you trouble shoot when immediate issues arise but also help you plan ahead. This means you can transition from reactive to proactive. They can help you find solutions not just to acute problems but underlying ones as well. It’s all about going above and beyond to help you make the most of your business and your bottom line.

The PassTime difference

You deserve a vehicle GPS solutions provider who puts you, your business and your customers first. You deserve a GPS tracking device with live, U.S.-based support 24 hours a day. You deserve a team dedicated to solving your business challenges efficiently and effectively. In short, you deserve the best. And that’s what you get with PassTime. A value-add partner who delivers exceptional customer service at every turn.

What our customers say

Touting exceptional customer service isn't the same as proving it. The best way to prove it? Hearing from our customers. Here's what they have to say:

“Lendcare Captial Inc. finds PassTime’s one-to-one service outstanding. Calling our account manager always proves helpful. Exceptional support and assistance.” —Vickie B., Ontario, Canada

“We at Express Employment Professionals, Littleton have been working with PassTime since 2014. We thoroughly enjoy our business partnership with everybody on the team. Highly recommend this loyal, honest, passionate company.” —Kristen S., Littleton, Colorado

“Highest quality GPS in the market. Fantastic service and support.” —Tyler R.

“Great product, great customer service.” —Kelly R., Lithia, Florida

Ready to see what PassTime can do for you and your business? Contact us. Looking for more industry insights? Read more from our blog.

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