24/7 Live Customer Support

PassTime prides itself on offering superior customer support, 24 hours a day, 7 days a week, 365 days a year. No voicemail, no call back messages. Just live customer support – when you need it.


Tiered Support

24/7 Live Customer Care Center

  • Available 24/7 for finance companies, BHPH dealers, leasing companies, franchise dealerships, fleet managers, and consumers.
  • Custom toll free and support call flow.
  • Dedicated tier 2 support for auto finance, auto leasing, and auto dealers.

Client Services to help manage daily inventory and technical support.

  • Welcome package for dealers.
  • Installation training guides (English & Spanish).

Field Sales Team

  • Customer support and dealership sales training.
  • Installation network, support and training.

Executive Level Management

PassTime GPS Tracking Solutions prides itself on providing our customers with the best support in the industry. You can call us 24 hours a day, 7 days a week and speak to a live customer care representative. Our experienced, knowledgeable customer care center is here to help with whatever support need you may have.

Device Tones

Some PassTime devices emit audible tones as payment reminders, to help keep consumers on track with their payments. Additionally, tones may be heard for low power (vehicle batteries) or when a vehicle has been disabled. Get familiar with these tones by clicking below:

    Positive and Negative Response:

    Warning No Disable:

    Command Responses:

Product Videos



PassTime Elite 6 Consumer Video



PassTime GPS Anti-Theft Off


PassTime Elite Consumer Video


Plus Customer Video